Work life balance, an industry-first product, brilliant benefits,
employee ownership, opportunities to travel, a flat structure, values-based leadership, transparency, and a supportive team...

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See where you fit in

Teams

Our Product team leads on all product development, user experience, user interaction design, quality assurance, and data and analytics. The team works hand in hand with Technology to deliver a great experience for our users.

They are experts in all things user-focused. How should we design, build, and operate our products and platform to make Upgrade Pack the easiest, fastest, and cheapest way to upgrade your flight or room.

Roles in the Product team include: Product Management, UI Design, UX Design, and Research.

Our Technology team is responsible for all of our software and application development; powering a service designed to seamlessly and consistently serve millions of users in dozens of countries around the world.

They are, of course, the Upgrade Pack technology experts - collaborating internally and externally, equally.

Roles in the Technology team include: Front End Software Development, Back End Software Development, Full Stack Software Development, Testing, and Quality Assurance.

Our Partners team build and manage our relationships with the world's biggest airline and hotel brands, collaborating to build a whole new category of product for the sector.

They are the experts our Upgrade Pack partners turn to to discuss ancillary revenue, revenue management, upgrade availability, loyalty mechanics, and our unique closed marketplace.

Roles in the Partners team include: Airline Partner Management and Hotel Partner Management.

Working with our corporate clients - including banks, credit card issuers, and large employers around the world - our Commercial team create and develop our client relationships globally.

They are the experts in adding Upgrade Pack to existing benefits portfolios, they know how to launch in almost any market, and they form the front line of our company.

Roles in the Commercial team include: Business Development, Client / Account Management, and Business / Data Analysts.

The Marketing team manages our activation marketing, brand, and external communications - including PR, social media, content, and partnerships. It is also the team that leads on events, conferences, speaker opportunities, and advertising.

They are the experts in telling the Upgrade Pack story to Clients, Partners, and Users.

Roles in the Marketing team include: Marketing, Public Relations, Public Policy, Social Media, Activation, and Acquisition.

Our Finance, Human Resources, and Operations colleagues are all part of one team. The operational heart of the business, they own all of our processes and procedures and ensure the smooth running of our complex and global company.

They are the experts that Upgrade Pack team members turn to for consistency, compliance, and execution.

Roles in the Operations team include: Accountancy, Personal Assistance, Planning, and Office / Facilities Management.

Our offices

Home

From the very start we wanted to create a different kind of technology business, and our office locations are part of that too.

International scale, regional touch

Since establishing our global head office in London 2018 we have grown rapidly - to more than 30 people. We have opened our first international office, in Singapore, and a second UK office in Edinburgh. With more locations planned, as we launch globally, there's never been a more exciting time to join us.

Our locations - and structure - enable us to make decisions quickly, deliver scale, and provide hands-on service to clients and partners around the world.

With employee wellbeing at the heart of all of our decision making, each office has also been chosen for its great work-life balance too. Each of our offices feels like Upgrade Pack whilst also reflecting the culture and style of the cities / countries they're based in.

Where to find us

London

The global financial capital, and the literal centre of global timezones, London is where it all began for Upgrade Pack.

Sprawling, connected, and renowned for its FinTech strengths, London offers us an opportunity to combine global business, culture, and travel from our riverside location in Richmond.

Singapore

With a stunning airport, beautiful views, and year-round tropical climate, we chose Singapore as the hub of the Upgrade Pack APAC operation.

Cocktails on hotel rooftops, the nation's famous chilli crab, and hot and humid al fresco dining in the city's best hawker markets... Singapore offers a unique gateway to all of South East Asia.

Edinburgh

The literal birthplace of Upgrade Pack, with two Scottish co-founders. We've carved out our own 'wee' bit of the historic city in the heart of the New Town on George Street.

Come for the whisky, try the haggis, and stay for the 'chat' - Dunediners (not 'Edinburgers' as many people think) are some of the world's friendliest hosts.

We walk the walk

Our values
Balance
Global
Innovation
Transparency
Progressive
Trust
Collaboration
Inclusion

We take care of our people

Our benefits

We really do. Partly because it's the best way to build a team, but mostly because we've all worked for companies that didn't.

Share options
A genuine 'work life balance' commitment
Company pension (with matched contributions)
Opportunities to travel
A learning & development fund
A regular work social calendar

Creating a comprehensive package of benefits was really important to us, and we're proud that every member of the Upgrade Pack team has access to a package that we believe stands head and shoulders above our peers.

Our unique - and now legendary - pot of 50 days per year to be used when it suits you:

Annual leave
“Work from anywhere” allowance
Public holiday
Community / volunteering work

"I’ve broken years of routine, set new goals, embarked on a steep learning curve, and rediscovered my passion."
Vicky Oakes - VP of Planning

Our hiring process

Every single role at Upgrade Pack follows the same transparent recruitment process:

1. Your application

Thank you for applying! If we think you might be suitable for the role, based on your skills and experience, we’ll get in touch to arrange an initial telephone interview.

2. Telephone interview

A chance to talk more about the role and understand what you’re looking for in your next move; before moving to face to face interview stage.

3. First face to face interview

The opportunity to talk about your skills and experience in more detail, tell you more about the company and the role, and (most importantly) for you to interview us too.

4. Final face to face interview

Before the final interview we’ll set you a small task (we call this a 'Mission') relative to the role you've applied for. With no right or wrong answer - it's simply about seeing how you think, work, and problem solve.

A friendly note to recruiters

We have a small list of great recruiters already. They've worked with us, or members of our team, for years. They know us, they get our business, and we work to the same terms with each. We're not closed to working with new recruiters but we won't veer from our strictly-consistent terms, which include fixed fee ranges (10-15%), rebate periods, and conditions of contract.

To be considered as a new recruiter for Upgrade Pack please email us.

No speculative CVs will be accepted. No speculative phone calls will be taken. Please respect our time and processes - we'll respect yours in return. Thank you.