MenuWelcome to the Upgrade Pack Careers page.
We're obsessed with culture, learning, collaboration, and the ability to be yourself at work. We care about people, product, purpose, and profitability - equally. We're looking for entrepreneurs, problem solvers, thinkers, those who ask "why?", and people that build things.
Working with corporate clients and employers, our Commercial team develops our commercial relationships globally. They're the public face / front line of our company.
Our Technology team is responsible for all of our software and application development; powering a service designed to seamlessly and consistently serve millions of users in dozens of countries around the world.
Our Finance, HR, and Operations colleagues are all part of one team. The operational heart of the business, they own all of our processes and operations.
Our Product team leads on all product development, user experience, user interaction design, quality assurance, and data and analytics. The team works hand in hand with Technology to deliver a great experience for our users.
Our Partners team manages our relationships with the world's biggest airline and hotel brands, collaborating to build a whole new category of product for the sector.
The Marketing team manages our activation marketing, brand and external communications - including PR, social media, content partnerships.
We're not your normal technology business, so we didn't want to go with the flow when choosing where to base our global HQ. Building a special product, we wanted a special setting too.
Richmond, in South West London, is where we call home. And we absolutely love it.
It's the perfect base for our people, an inspirational community to work in, and an environment that helps create an important work / life balance.
Add to that: a 'reverse commute' (you always get a seat!); clean air (great for cycling); the park on our doorstep; the riverside setting; and great local shops, restaurants, and bars. You can see why we like it.
We're not the only ones that love where we work, with Richmond also being home to a number of innovative technology businesses.
We are really lucky to be able to collaborate with our neighbours - until we come up against them at the pub quiz, of course.
We chose Richmond as our home for a number of reasons, including:
Getting to / from Richmond is exceptionally easy.
Its Underground (District Line), Overground, and National Rail Services means it has brilliant and fast transport connections:
It does seem like every company plasters their values all over their website these days - and ubiquitous "Move Fast and Break Things" posters adorn walls of technology companies all around the world. But we really mean what we say when we talk about our values. We live them. And we measure against them when we hire too, so please have a read...
We’ve all worked in companies where we’ve known very little about what’s going on, the wider context, or the big picture. We share transparently to avoid this and focus intently on internal communications.
Everyone at Upgrade Pack owns a bit of the company, so trust is of paramount importance. It is about behaving responsibly and adhering to the mantra of “treat others how you’d like to be treated.”
“Push forward” is a phrase we use a lot at Upgrade Pack. Whether to maintain pace, try something that’s not been done before, or agree a “90% done, let’s launch and learn” approach to what we’re working on.
As a technology company, we have a natural obsession with innovation. We create, problem solve, pivot, and change frequently. We don’t stop at our product either – we want every team member to innovate. Daily.
We’re building a company where everyone can be themselves at work every day. Diverse, inclusive, and variety-seeking, we see only two things when hiring: ability to do the role and contribute to our culture.
We work with clients, partners, and users from all around the world. We’re proud to be building a diverse company that works globally. We always find people who love to travel amongst the most interesting.
We’re a team (of teams). And we’re all individuals. We value both equally – and we really celebrate when they 'play well together' to build a team of different people with different skills. It helps us form a dream team.
We focus on hiring people who ‘get it right’ most of the time. Everything from treating others fairly to being able to prioritise effectively. Balance comes hand in hand with good strong judgement, of course.
Creating a comprehensive package of benefits was really important to us, and we're proud that every member of the Upgrade Pack team has access to a package that we believe stands head and shoulders above our peers.
We take care of our people, and believe it's the only way to build the best team.
Our benefits package includes everything shown here, with new benefits added regularly.
You'll find all of our open roles listed here. Each role is full time and permanent, unless otherwise stated. All are based in Richmond, London. To apply, please complete the application process, answering each question, and remembering to include the relevant documents and links. We endeavour to respond to all applicants within three working days, but it can take longer at busy times, or for very popular roles.
Thank you, and good luck!
Reporting into the Head of Partners, you will own and develop the partner relationship - developing, delivering and managing the hotel partners portfolio in order to deliver recognisable value to our clients and end users.
Apply for this jobOur ideal candidate will have a passion for all things digital and experience of managing social strategy and content across multiple channels within a fast-paced environment – whether agency or client side.
Apply for this jobThe business will look to QA as a trusted partner for quality management through the product lifecycle; especially at the code release stage, but also during the design phase.
Apply for this jobYou’ll be part of a new team working on a new product that will define a whole new category. This is an opportunity to get in at the start of a new product – a proper greenfield space with innovation at the heart.
Apply for this jobEvery single new role at Upgrade Pack follows the same transparent recruitment process:
We have a small list of great recruiters already. They've worked with us / our Leadership Team for years, they know us / our business, and we work to the same terms with each. We're not closed to working with new recruiters but we won't veer from our strictly-consistent terms, which include fixed fee ranges (10-15%), rebate periods, and conditions of contract.
To be considered as a new recruiter for Upgrade Pack please email us. No speculative CVs will be accepted. No speculative phone calls will be taken. Please respect our time and processes - we'll respect yours in return.
Thank you.
Vicky Oakes - Chief of Staff
